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Consumer Tips

Competition puts the power in consumers' hands. Business and individual customers have the right to quality customer service and to the best value in telecommunications products and services. And for the first time, customers have the right to resolution of a dispute by an independent regulator if a dispute cannot be resolved directly with the service provider.

Watch our new video on how consumers can keep their mobile phones Spam and Scam free!

To help consumers make informed decisions, CRA has developed a series of tips and resources on a variety of topics.

Tuesday, December 6, 2016
Under the Telecommunications Law, the Authority is entitled to issue whatever decisions are required for the purpose and implementation of number portability, this includes Fixed Number Portability. The Regulator has already issued a Policy for the implementation of Fixed Number Portability.
Sunday, December 11, 2016
The document in this page is the National Frequency Allocation Plan (NFAP) which includes the National Frequency Allocation Table (NFAT), as well as other important annexes and appendices (like: list of specific assignments, list of frequency bands for SRD applications, frequency allotment plans relevant to Qatar, International agreements,
Tuesday, May 17, 2016
Licensees affected from harmful interference can submit a complaint to the CRA for protection of their assigned radio frequency / band. In such cases, CRA will investigate the matter and take appropriate actions to mitigate the interference.