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Know Your Rights

You have a right to

  • Receive clearly understandable contract
  • Receive a quality of service appropriate for the cost
  • Receive accurate and understandable bills
  • Receive SMS notifications related to your selected Credit Limit
  • Availability of details to resolve your complaints fairly

You are obliged to

  • Read and understand your contract T&S before signing
  • Keep your personal data safe
  • Manage credit limits based on your requirements
  • Read bills carefully before making payments
  • Approach your service provider to resolve complaints before approaching CRA

 

Resolving Complaints

Contact channels to lodge a complaint