ExPost Complaints Investigation Procedures

Tuesday, February 10, 2015

The document on this page contains the ExPost Complaints Investigation Procedures published by the Communications Regulatory Authority (CRA) in February 2015, replacing the Dispute Resolution Rules issued in 2010.

The Procedures are intended to provide a more effective mechanism in handling complaints. It also is aimed at providing clarity and transparency around the entire process, commencing from the initial submission of a complaint until the determination of a final decision.  

Broadly the Procedures set out:

  1. The form and manner in which a  complaint may  be referred to CRA
  2. The information that CRA expects to receive during the course of the investigation 
  3. The process for investigation and conclusion of a complaint 
  4. The remedies available to CRA