Dispute Resolution Framework

The Telecommunications Law, By-Law and licenses request the Communications Regulatory Authority (CRA) to resolve disputes between the service providers, and between service providers and other stakeholders.

Since February 2015, when the CRA published Dispute Resolution Procedures replacing ictQATAR Dispute Resolution Rules issued in 2010, the CRA has handled disputes in relation to access and interconnection. This experience has highlighted the need to simplify and clarify processes. After a comprehensive consultation process, the new Dispute regulations (the “Dispute Regulation” have been issued by the President of the CRA.


The Dispute Regulation replaces all prior regulations, and are intended to produce a more effective mechanism in handling disputes between Access Seekers and/ or Providers. It is also aimed at providing clarity and transparency around the entire process, commencing from the initial submission of a dispute until the determination of a final decision.  Broadly, the Dispute Regulations set out:

  • The form and manner in which a dispute may  be referred to CRA.
  • The information that CRA expects to receive during the course of the proceedings.
  • The process for investigation and conclusion of a dispute.


The full text of the Dispute Resolution Procedures is available at this link.