Regulation of Postal Quality of Service Obligations

The Communications Regulatory Authority (CRA) has issued the Regulation of Postal Quality of Service (QoS) Obligations.

The Regulation aims to set QoS standards and monitor compliance. A QoS regime is important to support of Qatar’s ongoing economic and social development. 

The key objectives of the regulation are the following:

• Ensure transparency in which Service Providers (SPs) shall publish a set of QoS Metrics for each Postal Service at every point of sale from which that service is offered. 

• Ensure compliance by monitoring the performance of SPs against the Key Performance Indicators (KPIs) set in the regulation.