ictQATAR announced the appointment of Dr. Eiman Al Ansari as Manager of its recently formed Consumer Affairs Department.
The Supreme Council for Information and Communication Technology (ictQATAR) has announced the appointment of Dr. Eiman Al Ansari as Manager of its recently formed Consumer Affairs Department. Dr. Al Ansari is tasked with ensuring that the licensed service providers protect the rights of telecommunications consumers in Qatar. The new Department will also carry out a range of consumer affairs initiatives to help consumers better understand their rights, and will develop telecoms consumer protection policies and programs where necessary.
“We are all telecoms consumers, and it’s important that our voices are heard and our rights are protected. ictQATAR is demonstrating that they are serious about ensuring that telecom consumers in Qatar can exercise their rights to the full by creating this new department within the Regulatory Authority. I am grateful for the opportunity to serve as a dedicated voice for consumers and look forward to making ictQATAR’s consumers affairs efforts more responsive, efficient and transparent,” said Dr. Al Ansari.
Dr. Al Ansari has a keen understanding of Qatar’s telecom sector and consumer needs, having previously worked as Head of Corporate and Institutional Affairs at Vodafone-Qatar. She was also previously the Head of the National Development Section at RasGas. Dr. Al Ansari holds a Ph.D. from the University of Bath in Politics and Economics of Education, and has extensive experience in the education sector, serving as an Assistant Professor of Education Science at Qatar University, was seconded to Qatar Foundation as an Academic Member at the Academic Office, and worked in establishing the Supreme Education Council, and joined later as Director of Scholarship and Career Development.
As one of her first initiatives, Dr. Al Ansari announced the establishment of a dedicated hotline for consumers to easily file a telecommunications complaint or issue with ictQATAR. The hotline, the easy to remember 103, is already operational and is managed through ictQATAR’s Government Contact Center. It allows consumers to more easily track the complaints they have filed through to resolution. Additionally, ictQATAR will also activate its own Twitter account, @ictQATARvoice, to share information on consumer issues and actively hear consumers views through the popular platform. Formal complaints cannot be addressed on @ictQATARvoice and still should be lodged through the dedicated hotline, email (consumervoice@ictqatar.gov.qa), or online at www.ictQATAR.qa. Consumers must still attempt to resolve complaints with their service providers before filing a formal complaint with ictQATAR. Consumers who are unable to resolve a complaint with their service provider or are not satisfied with the proposed resolution can then file a complaint with ictQATAR.
Since joining ictQATAR, Dr. Al Ansari has established a structure for the new Consumer Affairs Department and is recruiting team members. The department is working to develop a consumer guide and will work with other Regulation Affairs Department on their regular reports on the quality of services provided by licensed telecommunications operators, including network quality, network
